My booking was accepted at Kingslyn Hotel and I was really anticipating staying there as I had done lots of research for a really good place to stay- and this was to be the first of quite a few business trips to Cape Town.
One day before departure, I was told that Kingslyn was actually full and that I was being moved to another establishment, same owner. On review on the net, found out that this was a Backpackers. Clean, good front of house service, but a bleak room, lacking finish and with poor service at breakfast. I have complained to the owner, got a good email back with offer to reduce the amount paid for the night. For me, it was important that I be offered a choice (I had understood that a deposit had been taken and would forfeit it) and that the so-called new establishment should not be equated with comfort! Had a feeling that I had been bumped for World Cup visitors! Not validated...!
Charmaine (SA)
June 2010